Enfra — Operations Support System
Enfra brings alarms, field activities, on-air tracking and rollout into one operations portal, collecting directly from vendor management systems. It is in use with Engro.
How Enfra works
A view of how work moves through Enfra.
Product resources
The challenge
Teams looking at Enfra usually face many vendor consoles, manual tracking and slow on-air visibility. Each vendor system needs its own screen. Activities and rollout live in sheets. Site status is hard to see in one place. Left alone, these problems slow people down and make results harder to prove.
Many vendor consoles
Each vendor system needs its own screen.
Manual tracking
Activities and rollout live in sheets.
Slow on-air visibility
Site status is hard to see in one place.
What it does
Enfra covers Alarms, L1/L2 activities, On-Air tracker, Project tracking, Catalogs and Screen automation in one solution. Each capability below does a specific job, and together they follow the work from ingest to track.
Alarms
Live alarms from ZTE NetNumen and Nokia NetAct.
L1/L2 activities
Track work from raised to closed.
On-Air tracker
See site status across the estate.
Project tracking
Follow projects and RMS rollout.
Catalogs
Sites and SIM inventory in one record.
Screen automation
Collect from telecom GUI clients without an API.
How it works
Enfra follows 5 clear steps. Link vendor systems, APIs and GUI clients. From there, work moves through each stage until the final step: follow on-air status and rollout.
Connect
Link vendor systems, APIs and GUI clients.
Normalise
Bring alarms into one live view.
Act
Raise L1 and L2 activities.
Approve
Use wizards and workflows for controlled steps.
Track
Follow on-air status and rollout.
Outcomes
The result is a clearer way of working: one live alarm view, tracked L1/L2 activity, on-air tracker, project visibility and central catalogs. These are the changes teams should expect once Enfra is part of daily operations.
Who it's for
Enfra is designed for Tower cos, NOC, Field leads and Projects. Each group gets something different from it, as the cards below show.
Tower cos
One view of the estate.
NOC
Multi-vendor live alarms.
Field leads
Activity tracking.
Projects
Rollout visibility.
AI integrated
Enfra integrates with the Exceleron AI Layer, on-prem or in the cloud, using RAG for grounded answers and MCP to connect tools and data.
Before and after
What changes for your team with Enfra.
Before
- Separate vendor consoles
- Activity sheets
- Unclear site status
- Manual rollout updates
- Scattered inventory
With Enfra
- One live alarm view
- Tracked L1/L2 activity
- On-air tracker
- Project visibility
- Central catalogs
Technology explained
These are the technologies and formats Enfra works with, explained in plain language.
- ZTE NetNumen
- ZTE network management system, used as an alarm source.
- Nokia NetAct
- Nokia network management system, used as an alarm source.
- Reon API
- API connection used to bring in external operational data.
- ElasticNet
- Connected management system used as an operational data source.
- Web Push
- Browser notifications that reach users without opening the app.
- Wizards
- Guided, step-by-step forms for controlled data entry.
- Workflows
- Defined steps, approvals and owners that move work to completion.
- PDF and Excel
- Export formats for sharing reports and data.