PM — Performance Management System
PM ingests KPI and counter data from across the operator network and serves it through dashboards for RAN, Core, KQI, SMSC, IN, PS-core and more. It is used by Jazz, formerly Mobilink.
How PM works
A view of how work moves through PM.
Product resources
The challenge
Teams looking at PM usually face scattered counters, slow analysis and missed anomalies. KPIs sit in many vendor exports. Large history is slow to query. Outliers hide across thousands of cells. Left alone, these problems slow people down and make results harder to prove.
Scattered counters
KPIs sit in many vendor exports.
Slow analysis
Large history is slow to query.
Missed anomalies
Outliers hide across thousands of cells.
What it does
PM covers RAN and Core, KQI and VoLTE, SMSC and IN, Regional pulse, Anomaly picker and Snapper in one solution. Each capability below does a specific job, and together they follow the work from load to spot.
RAN and Core
Radio, Core and PS-core dashboards.
KQI and VoLTE
Service quality, VoLTE, OTT and roamers.
SMSC and IN
Messaging and intelligent network views.
Regional pulse
Regional KPI health at a glance.
Anomaly picker
A nightly view of unusual KPIs.
Snapper
Scheduled dashboard snapshots.
How it works
PM follows 5 clear steps. DataLoader takes exports from ZTE, Huawei and network systems. From there, work moves through each stage until the final step: snapshots keep management informed.
Collect
DataLoader takes exports from ZTE, Huawei and network systems.
Bridge
KpiBridge moves KPI data into ClickHouse.
Calculate
KPI formulas turn counters into measures.
Present
Teams open dashboards by domain and region.
Share
Snapshots keep management informed.
Outcomes
The result is a clearer way of working: one dashboard suite, column-store speed, scheduled snapshots, anomaly picker and calculated KPI library. These are the changes teams should expect once PM is part of daily operations.
Who it's for
PM is designed for RF teams, Core teams, NOC and Management. Each group gets something different from it, as the cards below show.
RF teams
Radio KPIs.
Core teams
Core and PS-core.
NOC
Regional health.
Management
Scheduled snapshots.
AI integrated
PM integrates with the Exceleron AI Layer, on-prem or in the cloud, using RAG for grounded answers and MCP to connect tools and data.
Before and after
What changes for your team with PM.
Before
- Vendor-by-vendor reports
- Slow history queries
- Manual snapshots
- Hidden outliers
- Spreadsheet KPIs
With PM
- One dashboard suite
- Column-store speed
- Scheduled snapshots
- Anomaly picker
- Calculated KPI library
Technology explained
These are the technologies and formats PM works with, explained in plain language.
- ZTE
- Vendor exports from ZTE network equipment.
- Huawei
- Vendor exports from Huawei network equipment.
- SDP
- Service Delivery Platform data on subscriber services.
- Air
- Data feed from the operator charging environment.
- CCN
- Charging Control Node data used for charging analysis.
- OCC
- Online charging data feed.
- NPM
- Network performance monitoring data feed.
- SmartCare
- Huawei customer experience analytics data feed.
- ClickHouse
- Column-based database built for fast queries on very large datasets.
- SQL Server
- Microsoft relational database.