Unified Notification System
A single platform for voice call, SMS and email alerts, with text-to-speech, IVR, escalation and an on-demand portal. Deployed at Mobilink; call-based notification deployed at Zong Pakistan.
How UNS works
A view of how work moves through Unified Notification System.
Product resources
The challenge
Teams looking at Unified Notification System usually face missed alerts, unclear ownership and rigid rules. Email alone does not wake anyone for a critical fault. Alerts reach groups, not the person who owns the site. Changing notification logic needs developer time. Left alone, these problems slow people down and make results harder to prove.
Missed alerts
Email alone does not wake anyone for a critical fault.
Unclear ownership
Alerts reach groups, not the person who owns the site.
Rigid rules
Changing notification logic needs developer time.
What it does
Unified Notification System covers Call notification, SMS and email, Flick tool, On-demand portal, Management reports and Dashboard in one solution. Each capability below does a specific job, and together they follow the work from source to escalate.
Call notification
Voice templates, IVR, and multiple retries, through an internal IP PBX.
SMS and email
Load-balanced across SMPP and SMTP servers.
Flick tool
Coder-independent rules with a debugger before going live.
On-demand portal
Send emergency messages to people or groups, with delivery details.
Management reports
Scheduled alarm reports in tabular and graphical formats.
Dashboard
Trends, success rates and alerts if a module stops sending.
How it works
Unified Notification System follows 5 clear steps. Connect to DB2, MySQL, Oracle, SQL, Sybase and ticketing systems. From there, work moves through each stage until the final step: dashboards and logs show what was sent and what succeeded.
Integrate
Connect to DB2, MySQL, Oracle, SQL, Sybase and ticketing systems.
Define
Build rules and approval workflows in Flick.
Route
Node ownership and groups select recipients, with ACL filtering.
Notify
Deliver by call, SMS or email with retries.
Review
Dashboards and logs show what was sent and what succeeded.
Inside the product
A closer look at the main modules of Unified Notification System.
On-demand Portal
- Generate SMS, email or calls from the web
- Target people, groups or Active Directory groups
- See successful and unsuccessful sends
- Open and close emergency status
Configuration Portal
- Notification rules and node ownership
- Internal directory for vendors
- User hierarchy, groups and settings
- Notification and system logs
User Self-Service
- Personal settings by SMS, email or portal
- Example: silence alerts with "silent 0-9"
- Team leads assign sites with "own ABC123 user.name"
- Administrators can enable or disable settings
Dashboard View
- Trends by hour, day, week and month
- Notification counts and success rate
- Last-sent times per module
- Portlets can be scheduled and emailed
Outcomes
The result is a clearer way of working: call, SMS and email, success and failure details, automated escalation matrix, flick drag-and-drop rules and scheduled management reports. These are the changes teams should expect once Unified Notification System is part of daily operations.
Who it's for
Unified Notification System is designed for NOC, Field teams, Directors and Admins. Each group gets something different from it, as the cards below show.
NOC
Automated fault alerting.
Field teams
Site ownership by SMS.
Directors
Personal settings and reports.
Admins
End-to-end web configuration.
AI integrated
Unified Notification System integrates with the Exceleron AI Layer, on-prem or in the cloud, using RAG for grounded answers and MCP to connect tools and data.
Before and after
What changes for your team with UNS.
Before
- Single-channel alerts
- Unknown delivery status
- Manual call trees
- Developer-made rules
- Manual reporting
With UNS
- Call, SMS and email
- Success and failure details
- Automated escalation matrix
- Flick drag-and-drop rules
- Scheduled management reports
Technology explained
These are the technologies and formats Unified Notification System works with, explained in plain language.
- SMPP
- Standard protocol for sending SMS through a message centre.
- SMTP
- Standard protocol for sending email.
- SIP
- Standard signalling for voice calls over IP.
- IP/E1 PBX
- Connection to phone systems over IP or E1 lines.
- IVR
- Automated voice menus that callers respond to.
- SOAP
- Web service interface for system-to-system integration.
- PULL SMS
- Users text a request and receive a report by SMS.
- Active Directory
- Microsoft directory for users and groups.
- DB2
- IBM enterprise database.
- MySQL
- Open-source relational database.
- Oracle
- Oracle enterprise database.
- Sybase
- SAP Sybase enterprise database.